In 20 years as office manager at Gleeson Constructors, Diana Baglio has seen the overall trend in customer service go down.

But there’s one shining exception: the continued commitment of Elite Imaging Systems to take care of Gleeson’s needs — often without needing to be asked.

“I know when I put in a service call, I can expect them that day or the next,” Diana says. “And I don’t have to say, ‘Hey, I really need you guys here.’ That’s just what they do.”

A Relationship That Predates Diana’s Tenure

Elite was supplying Gleeson before Diana joined the company in 2006. Today, as office manager, it’s Diana’s job to take care of the company’s office equipment, which includes 10-plus machines leased through Elite — mostly Kyocera.

Expert Support for Large-Format Printing

As a general contractor, Gleeson does a lot of large-format printing of drawings. That requires strong knowledge of each machine’s capabilities, and the team at Elite always has them covered.

“Whenever we have a new machine, we’ll have the Elite team come out and they’ll explain the different things it’s capable of doing,” Diana says. “That usually includes a lot of things we’re not even familiar with. And they’ll stay with us and make sure we understand how to do it.”

Sticking With It Until It’s Right

On some occasions, Elite has really gone above and beyond to make sure Gleeson operates at full capacity — including a recent incident in which a mistake by a Gleeson team member presented some challenging issues.

“They were here for quite a while trying to get it back and running, and we actually had to call them back out the next day to give it a little more love and attention,” Diana says. “But they stuck with it and made sure it was right and would stay right. We need our machines up and running, and Elite knows that.”

Leasing Made Personal

Diana also handles the leasing agreements for the equipment, and she says it’s a great experience to deal directly with Elite CEO Dave Snyder.

“It’s always a pleasure to have Dave come in,” Diana says. “We can chat about a lot of things, and he always takes care of us because he knows what we need.”

Over the years, the Elite team handling Gleeson’s needs has remained remarkably stable. They know Gleeson, they know the equipment and they understand exactly what is needed of them.

Customer service isn’t declining everywhere. There’s still a shining example of what’s possible at Elite Imaging Systems.

Experience the Elite Difference

Need a partner who shows up fast and knows your equipment inside and out? Request a free quote or request service from Elite Imaging Systems today.