Frequently Asked Questions

Below is a list of Frequently Asked Questions

General Questions

Copies coming out have line(s) on them. What do I do?

If lines appear only when using the Document feeder, please clean the slit glass from any foreign matter such as dust or whiteout.

Copies coming out have dark spots on them. What do I do?

If lines appear in the same location of the page every time, please make sure the copier glass is clean and free of debris

Copies coming out are skewed. What do I do?

Make sure the green and silver guides inside the drawers are tight against the paper and the paper does not have any bent corners

Copies coming out are skewed even after performed the previous step. What do I do?

If the Document Feeder is used to make copies, please check if it's guides are tight against the originals.

Feeder Pulls in half of the page and then stops and displays a jam. What do I do?

The feed Mylar is probably flipped due to an incorrect removal of a jam. Please follow the instructions to reset the Mylar.

Feeder is still misfeeds even after performing the previous step. What do I do?

Open the feeder cover and inspect it for foreign objects (staples, paper clips, pieces of paper or sticky notes) and remove the objects.

Copier is misfeeding most of the time and the copies that do come out are skewed. What do I do?

Make sure the green and silver guides inside the drawers are tight against the paper and the paper does not have any bent corners

Our copier stopped printing. What do I do?

Turn the copier off (Main Power Switch Off) and unplug it from the wall outlet. Let machine sit for 20-30 seconds and plug it back in and turn it back on.